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Maintenance & Support

Hosting, monitoring, security patching, backups and a monthly pool of change hours — so your software keeps working after launch day.

Service overview

Maintenance & Support in short

Software is not a one-time purchase. Frameworks release security patches, browsers change, payment gateways deprecate APIs, Google shifts its requirements and Apple forces an annual SDK bump. A site left alone for two years is a site with problems.

Our maintenance plans cover the boring, essential work: updates applied on staging first, monitored backups you can actually restore from, uptime alerts that reach a human, and a fixed block of hours each month for the changes you will inevitably want.

Starting from
$99

Plans start at $99 per month for a standard website. App and platform AMCs are quoted on complexity.

What every engagement includes

  • Monthly maintenance report
  • Guaranteed response times by severity
  • Staged updates with rollback points
  • Off-site automated backups
  • Uptime and error monitoring
  • Named engineer for your account
  • Fixed monthly hours for changes
  • Priority access for emergencies
Capabilities

What we deliver under Maintenance & Support

Hosting & server management

Provisioning, configuration, SSL renewal, scaling, log review and performance tuning on AWS, DigitalOcean or your existing host.

Uptime & performance monitoring

Minute-level uptime checks with alerts, response-time tracking, error monitoring and a monthly performance report.

Security & patching

Framework, plugin and dependency updates tested on staging, firewall rules, malware scanning and vulnerability response.

Backups & recovery

Automated daily backups held off-site, with a quarterly test restore so you know recovery actually works.

Bug fixes & small changes

A defined pool of hours each month for content updates, layout tweaks, small features and anything that breaks.

Mobile app upkeep

Annual target-SDK upgrades, OS compatibility fixes, crash triage and store listing maintenance for Android and iOS.

Technology

The stack we use for this work

We pick tools that are well documented, widely supported and possible to hire for. Nothing here will leave you stranded if you change vendors in three years.

  • AWS
  • DigitalOcean
  • cPanel
  • Cloudflare
  • UptimeRobot
  • Sentry
  • WP-CLI
  • GitHub Actions
  • Docker
  • Nginx
  • Let's Encrypt
Engagement

How the project runs

Discovery & scope

We document requirements and agree what is in and out before quoting.

Design & approval

Wireframes then visual design, signed off screen by screen.

Build & review

Two-week sprints with a live staging link and a written progress note.

Test & launch

QA, deployment, handover and 90 days of free bug fixing.

Questions

Maintenance & Support FAQs

Do you maintain software you did not build?

Yes, after a paid audit. We review the code, hosting, security and backup situation, then quote a plan. Occasionally the honest answer is that a rebuild costs less than maintaining what exists — we will say so.

What are your response times?

Site down or a critical failure: within 4 working hours. Major functional issues: same business day. Minor bugs and change requests: within 2 working days. AMC clients get priority over new-project queues.

What happens to unused monthly hours?

They carry forward once, to the following month. It keeps the plan fair without letting a year of hours pile up into a project we cannot staff.

Can I cancel the plan?

Yes, with 30 days' notice. Hosting, domains and all credentials stay in your name throughout, so there is nothing to extract if you leave.

Other services

Get a fixed price for your maintenance and support project

Send us a short brief. You will have a written scope, a timeline and a price within one business day.